About Governance Contact

Appeals against certification decisions

If we cannot certify a product or service, we will give you a full and detailed response. We cannot help or advise you on how you can achieve certification, but we will always consider new evidence that you may wish us to review.

Should you disagree with our decision you can ask us to review it. If you still disagree with our decision, you can ask us to refer your application for certification to our Certification Panel.

The members will have industry or technical competence in the relevant product category, will be independent from the Age Check Certification Scheme and their decision on the certification application will be considered as final.

The Certification Panel sits monthly, and any appeal will be considered at the next available meeting. We also have an independent Impartiality Committee, made up of independent governance experts who do not have an affiliation with the Age Check Certification Scheme and whose role is to oversee the operations of the Scheme to ensure that we act with fairness, integrity and impartiality at all times.

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