About Governance Policy Registry

DVD & Games Rental & Retail

Videos, DVD's and Games can have a range of age restrictions. These can either be sold as physical media or downloadable content.

You may be needing to carry out age verification through your online checkouts or at the point of delivery to the customer or both. Implementing the technical age verification systems is only part of demonstrating compliance for your online services.

How can the Age Check Certification Scheme help DVD and games retail?

We test that age check systems work. We do this through audits, test purchasing and mystery shopping. We also provide the training that you need for your staff and all of the industry standard signage and materials for a professional approach. We can help with age verification policies and if you have an online store, we can test this against PAS 1296:2018.

Why do I have to get this done?

Local laws place obligations on retailers and renters of DVD's and games to take steps to prevent the underage sale of age restricted goods. The laws can be complicated, with different age thresholds for different products, although these are usually marked on the product by national or regional classification agencies (such as PEGI or the BBFC). The penalties for failing to comply can be substantial including the forced closure of your business. 

What posters and materials do I need to be compliant?

You may be required to display certain posters or warnings in relation to the variety of age restrictions that apply to DVD's and videos. If you provide for downloadable content, you may also have to put specific warning notices on your website. Our shop has all of the materials, posters, badges, signs and policies that you need to comply with local laws.

What training do I need for our staff?

As a minimum, you should regularly remind your staff of the rules concerning different age restrictions in place. However, to be fully protected, you should put your staff through a structured training programme, as a part of when they start work with you. This training programme should be using certified materials and recorded.

How do I get my age check systems tested?

If you want a test purchase carrying out at your store, you can book this through our shop.

If you’ve got a programme of test purchasing activity that you want to discuss with us, then just get in touch. We can provide discounts for programmes of activity. We would be happy to prepare a bespoke proposal for you or to respond to an invitation to tender.

Our test purchasing and mystery shopping services are available in most of the G20 Group of Nations and the European Union.



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Our studio allows us to make a detailed analysis of all types of the age verification process and enable us to guarantee our clients high standards of quality.

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We apply internationally recognised standards to provide robust, impartial and independent third party certification and validation of systems and processes used by age verification service providers.

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